Towne Park's Sales Team Awarded the 2010 Support of the Year Award!

After a Record Growth Year, It Was a Sure Win for the Sales Team

Along with many awards presented in February, an inaugural award was presented to a non-operational team that had an exceptional 2010 performance and supported operations.  The inaugural Support Team of the Year Award was presented to the Sales Team by Founder and CEO Jerry South and President and COO Dave Nichols during a company-wide Webinar. 

Towne Park had a record growth year thanks to the dedication and perseverance of our Sales Team.  We added 59 new accounts in 2010, a 68% increase over 2009!  We added new hotel, healthcare and some unique accounts in 2010.  Sales success in 2010 has set the stage for 2011 with a pipeline packed full of opportunities and a lot of work for operations!  We've added over 10 new accounts so far in 2011 with many more on the horizon to open in the coming months.  We have a feeling 2011 with be another record year for Towne Park!

Congratulations Sales on your Support Team of the Year Award...

• Michael Beckerman, Sales Administrator
• Corey Boddicker, Sales Manager
• Brian Cannon, Sales Manager
• Mark Dale, Sales Manager
• Steve Duffy, Director of National Accounts
• Jessica Kirwan, Sales Manager
• Tee McCarley, Sales Manager
• John Menghini, National Sales Manager
• Luke Moore, Sales Manager
• Frank Pikus, Executive Vice President of Business Development
• Kirk Pozadzides, Vice President of Special Projects

Towne Park 2010 Company MVP is Unveiled

There Were Five Finalists but There Can be only One 

Each year, every Towne Park district designates a Most Valuable Player who has performed above and beyond that of their peers.  Each District MVP goes onto the regional level and one outstanding performer is titled the region's MVP of the Year.  The prized Company MVP title is revered and envied by all and few are worthy of such a distinction.  The 2010 Towne Park Company MVP crown was bestowed upon Joe Caputo, Account Manager of the Anaheim Marriott, in February during a company-wide Webinar.  Towne Park's Founder and CEO Jerry South and President and COO Dave Nichols proudly unveiled the winner.

So, what made Joe Caputo stand out from the 350 plus account managers employed by Towne Park nationwide and the five worthy finalists?  Below are just a few accolades from his 2010 accomplishments:

• His account, the Anaheim Marriott, was ranked 2nd in Marriott's GSS scores nationally.
• He led his team to a year-end mystery shopping score average of 97%.
• He was a succession planning champion developing and graduating 23 new Guest Service Coordinators.
• He drove his district to a 100% Gold Certification level for an integral internal company initiative.

...and many more accomplishments in 2010.  We look forward to what our 2010 Towne Park Company MVP will achieve in 2011. 

Congratulations Joe on your award!  You've set the bar high!

2010 Towne Park Company MVP Joe Caputo with his son

Central California District Wins 2010 Team of the Year Award

The Coveted Towne Park Team of the Year Trophy Will Travel to Central California until the 2011 Team of the Year is Unveiled in Early 2012

In January, Towne Park hosted Leadership Summits in five regions.  Each region nominated teams for their region's Team of the Year award based on criteria from financial performance, to service scores, to number customer promoters.  Each regional winner was eligible for the coveted company Team of the Year Award.  The 2010 Team of the Year for Towne Park was announced during a recent company-wide Webinar and Central California, led by District Manager Bobby Kuhns, was the overall winner.

Why did Central California win the 2010 Team of the Year Award?

• They were the first district to reach Gold Certification (for an internal company program) at all accounts.
• They had the 2nd lowest claims cost in the company.
• They opened four new accounts seamlessly.
• They developed 23 new Guest Service Coordinators, six Account Managers, and exported three Account Managers to other districts.
• They exceeded their district budget by 32.7%.
• They had a 100% customer promoter score.  All of their customers rated the likelihood they would recommend Towne Park to others with a 9 or 10 based on their overall performance at the account.
• And many more key accomplishments...

Congratulations to Bobby Kuhns and the entire Central California Team (pictured below)!

Top Row (left to right): Jennifer Bruns, Matt Zionkowski, Dale Fisher, Sergio Amezcua, Adam Dean, Roosevelt Beasley, Tony Jefferson, Jorge Celio, Danielle Rago, Mark Dale, Bobby Kuhns; Bottom Row (left to right): Art Uranga, Larry Byars, Joe Caputo, Ronald Metzger

James Trosper (not pictured) is also part of the winning team!